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Frequently
Asked Questions
If you have questions, please check
if they are answered in the Frequently Asked Questions section below. If you cannnot
find answer to your question, please do not hesitate to contact us at
info@summerpots.com.my for further assistance. Thank you!
ORDERING
- How do I order from Summer Pots
Florist?
If you are a first time user, please register with us. Registration can be done at any time, even at the checkout.
Browse through our website and select the product which you would like to order and buy it to your shopping cart,
by clicking on the button "Buy". You will be able to view the items that you have selected at any time.
Then, when you are ready to make your purchase, click on the "Proceed To Checkout" button. As registration has been done
beforehand, your own details (as per registration) will immediately be displayed. However, for first purchases,
you will have to fill in your recipient's details. For subsequent purchases, the details of the recipient that last
received your order will automatically be displayed.
After entering the relevant details and submitting, you will be shown a digital receipt which should be printed out.
If not, at least do take note of the order number.
- How many items can I order?
You can order as many items
as you wish but they will all have to be delivered to one recipient. To order for
a few different people, you will have make the orders separately.
If you want to order gifts items only, there's min order USD25/Rm92.50 on the gift items.
- I have a special request - can
that be arranged?
Yes, we will try to fulfill
all special requests to the best of our ability. For simple requests like changing
the color of the flower from say, red to white, just put it down in the special
arrangements space of the order form and we will try to accommodate the request
subject to the availability of the color. However, for more complicated requests,
such as arrangements to your specifications, please contact us to find out if it
would be possible.
- How much in advance can I place
my orders?
Typically, our customers do
order a few days or 1 week in advance but we do accept orders made even earlier
than that. Please note that flowers on special days, such as Valentine's day, cost
higher than normal, hence normal prices do not apply here.
- How do I know that Summer Pots
has process my order?
All online order will be process
3 times a day 11pm, 3pm & 5pm. All order will receive a confirmation message from us.
If you don't hear from us within 12 hours. Please call us or email us. For an urgent order, call for an immediate confirmation.
- Will I be getting what I ordered from Summer Pots Florist?
Flowers and items shown are subjected to availability, Summer Pots Florist
reserves the right to substitute flowers and items of equal or greater value if flowers and items are unavailable at the time of ordering.
PAYMENT
- How can I pay for my purchases?
Currently, we accept
online payment via the following credit and charge card.
- Can I purchase flowers if I do
not have a credit card?
We accept payment via
Maybank2U.
Account Holder : Summer Pots Florist
Account Number : 5140-8446-2368
We also accept online banking via below bank by ipay88 likes
Alliance Bank, CIMB, HLB and RHB.
- Is the credit card payment system
secure?
Yes, it is. Our website uses
the Secure Socket Layer(SSL) technology for encrypting and sending your credit card
details. The system protects your credit card details from being intercepted and
used fraudently while the information is in transit over the net.
DELIVERY
- What are the delivery charges
like?
Please refer to our delivery
areas.
- How soon can my orders be delivered?
Orders received before 12
noon(GMT +8.00), can be delivered the same day.
Orders received after 12 noon(GMT
+8.00), requesting for same day delivery will be delivered the next working day.
Orders received after 12 noon(GMT
+8.00) on Saturdays will be delivered on the next working day.
Although we can do same day
deliveries, we would appreciate advance orders.
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